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Logistics and Transportation

Last Mile Delivery Coordinator

Performance Review Example

Logistics and Transportation

Last Mile Delivery Coordinator

Job Description:
Coordinates and optimizes the final stage of the delivery process, ensuring timely and accurate delivery to end customers.
Performance Areas:
Delivery Route Planning and Optimization
  1. How effectively does the coordinator plan and optimize last mile delivery routes?
  2. Does the coordinator use technology and data to create efficient delivery schedules?
  3. How does the coordinator adapt routes based on real-time traffic and customer requirements?
Carrier and Driver Management
  1. How well does the coordinator manage relationships with last mile delivery carriers and drivers?
  2. Does the coordinator ensure carrier and driver compliance with service standards?
  3. How does the coordinator resolve issues and complaints related to last mile delivery?
Customer Communication and Satisfaction
  1. How effectively does the coordinator communicate with customers regarding delivery status?
  2. Does the coordinator provide accurate and timely updates to customers?
  3. How does the coordinator handle customer inquiries and resolve delivery concerns?
Technology Integration and Utilization
  1. How well does the coordinator utilize last mile delivery technology solutions?
  2. Does the coordinator ensure seamless integration of technology with existing systems?
  3. How does the coordinator leverage technology to improve last mile delivery efficiency?
Performance Metrics and Reporting
  1. How effectively does the coordinator track and report on last mile delivery performance metrics?
  2. Does the coordinator analyze data to identify trends and areas for improvement?
  3. How does the coordinator use performance insights to optimize last mile delivery operations?
Collaboration with Cross-Functional Teams
  1. How well does the coordinator collaborate with sales, customer service, and warehouse teams?
  2. Does the coordinator communicate effectively to ensure smooth last mile delivery operations?
  3. How does the coordinator foster a customer-centric approach across all teams?
Overall Performance:
  • Summarize the employee's performance during the review period.
  • Highlight key strengths and areas for improvement.
Goals and Development:
  • Discuss performance goals for the next review period, structured as SMART goals (Specific, Measurable, Achievable, Relevant, Time-Bound).
  • Identify areas for professional development and training opportunities.
Additional Comments:
  • Provide any additional comments or feedback about the employee's performance.

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Other 

Logistics and Transportation

Job Titles

Last Mile Delivery Coordinator

Coordinates and optimizes the final stage of the delivery process, ensuring timely and accurate delivery to end customers.
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Import/Export Specialist

Manages the international movement of goods, ensuring compliance with trade regulations and documentation requirements.
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Transportation Manager

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Fleet Manager

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Freight Broker

Facilitates the transportation of goods by connecting shippers with carriers and negotiating rates and contracts.
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Logistics Coordinator

Coordinates and oversees the transportation and delivery of goods, ensuring efficient and timely logistics operations.
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